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Support & Maintenance

Monitored, SLA-backed, predictable.

Go-live is the start, not the finish. We monitor every deploy, answer to a response-time SLA, and keep your Odoo patched and upgraded — for one predictable monthly cost.

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How it works

Support that prevents fires, not just fights them.

  1. Onboard

    We document your environment and set up monitoring and backups.

  2. Monitor

    24/7 checks on uptime, jobs, and disk — we often see issues before you do.

  3. Respond

    Tickets answered to a tiered SLA, by engineers who know your setup.

  4. Improve

    A monthly health report and planned version upgrades keep you current.

What you get

A system someone is actually watching.

  • Tiered response-time SLAs (24h / 4h / 1h)
  • 24/7 monitoring of uptime, jobs, and storage
  • Planned Odoo version upgrades, upgrade-tested first
  • A monthly health report in plain language
  • A named engineer who knows your environment
  • One predictable monthly cost — no per-ticket surprises
Response when it counts

Three SLA tiers — pick the urgency you need.

Every plan includes monitoring, upgrades and a named contact, quoted monthly. The tier sets how fast we respond when something is actually wrong.

Standard
24 h
  • Next-business-day response
  • Monitoring + monthly health report
  • Upgrades and minor changes
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Priority
Most teams
4 h
  • 4-business-hour response
  • Everything in Standard
  • Quarterly review + roadmap
Scope a plan
Critical
1 h
  • 1-hour response, 24/7 on Sev-1
  • Everything in Priority
  • Named engineer + escalation path
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Proof

Systems we keep running, year after year.

Energy · multi-site

Replaced two ERPs with one Odoo across 4 sites in 9 months.

4 sites unified on one platform
Distribution · National

Real-time inventory across 12 warehouses with sub-second visibility.

12 warehouses, one source of truth
FAQ

Support questions

What does the SLA actually guarantee?
A maximum first-response time per severity tier — 24h, 4h, or 1h — agreed in your contract. The Critical tier includes on-call coverage outside office hours; sales enquiries get a reply within one business day.
Do you support Odoo you didn't build?
Yes, after a short audit to understand the current state and de-risk it.
Are upgrades included?
Planned version upgrades are part of the maintenance scope, always upgrade-tested before we touch production.
How is support priced?
A predictable monthly fee based on environment size and SLA tier — not per ticket.

Running Odoo without a safety net?

Let's set up monitoring, backups, and an SLA before you need them.

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